Returns & Exchanges

At GL.iNet, we stand by the quality of our networking hardware and offer a 30-day return window for products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for refunds or replacements.

Return Process

• 1.
  Initiate a Return Request

  Contact our support team within 30 days of delivery with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, including all antennas, power adapters, cables, and manuals to ensure eligibility for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or send the package to our designated service center, ensuring the RMA number is clearly marked on the exterior of the box.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund to the original payment method or ship your exchange unit within 5-7 business days.